First Merit Bank Car Loan Reviews

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I'm with a Colorado business & we paid off a car loan to First Merit in Ohio. Couple weeks later we received only a lien release, no title. Called about the title & was told they had electronically released the lien & either we or the customer whom also now resides in CO needed to go into OH DMV to have the title printed. Talked to DMV & was informed the bank could have requested the title to be printed, released lien on the paper title &...
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I didn't like
  • Employees lack of professionalism